FAQ

CHECK-IN AND CHECK-OUT

Q. What time is Check-in time and check-out time?

Check-in time is 3 pm. Check-out time is 10 am.
Please inform us the expected arrival time. In case of delays, please contact the hotel on the arrival day.

Q. Early check-in or late check-out is possible?

Yes, but it will depend on the vacancy of the rooms.
1,000 yen / additional per hour / person will be charged for early check-in and late check-out.

HOTEL SERVICE

Q. Can you hold my luggage before check-in?

Yes, certainly. We keep the luggage on the day of check-in and check-out.
* In case of that the guest needs to leave the luggage more than one night, 500 yen is charged per night.

Q. We are not staying at your hotel, but do you hold our suite case for a day?

Yes, we keep your suite case and bags for 500 yen / per day. (MAX 3 items per person)
* Charge for the extra-large sized goods such as instrument or sporting goods are negotiable.

Q. Is there a laundromat at the hotel?

Yes, there are 2 washing machines (with detergent) and drying machines located on the B1 floor of the main building.
Washing machines: 300 yen / one time
Drying machine: 100 yen / 30mins

Q. Is there public bath at the hotel?

Yes, it's located on the 3rd floor of the main building. It is free of charge for the guests staying with us!
When you go to take a bath, please bring the towels provided in your room.
Open hours: Ladies 5:00 pm - 9:00 pm, Gentleman 9:30 pm - 1:00 am

Q. Is Wi-Fi available?

Yes, free Wi-Fi is available in the lobby and the guest rooms.
We have free rental of LAN cables too.

Q. During our stay, do you clean our room every day?

Yes, certainly. If you would like your room cleaned, please be out of the room by 1:00 pm.
If you do not need room cleaning, please let us know at front desk.

PAYMENT

Q. Can I pay by credit card?

Yes, we accept VISA, JCB, American Express, Diners club, UC, DC, UFJ Card and Master Card.

Q. Can I pay by foreign currency?

No, we do not accept neither foreign currency nor Travelers check.
Only Japanese yen is accepted.

Q. When should I pay for the room?

Please pay the full amount in advance when you check-in.

BREAKFAST

Q. Do you offer breakfast?

Yes, it is available during 7:00 am and 9:30 am.
We offer breakfast that includes both Japanese and western dishes. The style of breakfast differs depending upon the day.
Reservation required: 1,230 yen / per person

CRITERION FOR GUESTS

Q. Do you have a curfew?

No, our reception opens 24 hours!

Q. Could I invite my friends to my room?

Visitors are not allowed to go up to the room. Please meet them at the lobby.

Q. My 2-year-old daughter is coming with us, is it free for her to stay with us?

Yes, infants are free of charge. 0 - 6 years old: free of charge 7 - 12 years old: half of the adult charge** Over 13 years old: adult charge

** Acceptable for Single room, Twin room and Triple room. Not for semi-double room.

Q. What is semi - double room?

The room has only one bed. (Bed width is 120 cm)
This room is capable for 2 guests.

Q. Can we bring the key with us when we go out?

Please drop the key at the front desk when you go out.
When there isn't your room key at front desk, we regard it as you are inside the room.
To make housekeeping operate smoother, we would greatly appreciate your corporation.
Also, losing room key will be penalized. 10,000 yen / per key will be compensated.

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